| Refund
Policy
User has 10 days from date of account setup to be eligible for a
refund. All refunds requested with a "valid complaint" will
receive a refund of the charged periods. Specifically from
beginning of sign up to month’s end and following charged months
if the beginning of the month and its charge have fallen in the
30 day period. What constitutes "valid complaint" shall be
determined by TenaMax International in its sole and absolute
discretion.
By submitting a credit card on the order form , User agrees to
authorize all annual charges ,recurring charges to the account
and any other balances incurred due to overages of limits,
additions of extras to the account, service charges and/or any
other fees.
User will not receive a refund for any setup fees. User will not
receive a refund for any other reason, including but not limited
to: late cancellation, unused time, slow connection caused by
client’s ISP/network, client’s ignorance, InterNIC delays,
already having logged in to his or her account many times,
having used the account for whatever reasons or purposes, or
account termination for violation of policies.
Delinquent accounts Accounts that are 30 days delinquent in
payment of balances due will receive a reminder email. If
payment, in full, is not received within 7 days of the reminder,
the account will be suspended. Accounts which remain suspended
more than 2 weeks are subject to termination.
Accounts which are reactivated after having been suspended are
subject to a $25 account reactivation fee.
Cancellation We reserve the right to cancel service at any time
for any reason. Should we cancel service, prepaid monthly/yearly
fees for service not rendered will be prorated and refunded.
Customers may cancel their accounts at the end of their billing
period.
We require written notification (by email) at least 7 days
before the billing period ends.
Domain registration fees are not refundable. Your domain name
remains yours to keep.
We will not be liable for any losses, damages, etc.
For Domain registrations, no refund is given
on any length contracts. Amounts paid are fully earned
through the end of the term.
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